APPLICATION OF THE INTEGRATED SYSTEM OF MEASURING THE PERFORMANCE OF BUSINESS SYSTEMS
DOI:
https://doi.org/10.64051/jhn.v1i1.22Keywords:
Balanced scorecard, contemporary performance measurement systems, performance measureAbstract
Contemporary performance measurement systems emerged as a consequence of the acknowledged weaknesses of the traditional measurement system. It is considered that the balanced scorecard is one of the most influential innovations contributing to the transformation of contemporary management accounting discourse and practice, and its occurrance is considered as the most important event for the development of contemporary performance measurement systems. Although, after the beginning euphoria, it was turned out that the design, implementation and development of contemporary systems in a dynamic and turbulent environment, that shape the current era, is not an easy task. The researches show that the companies have many problems during the design, implementation and development of the measurement system and this still fuels the academic debates about the relevance and validity of these systems. After the development of the Balancedscorecard concept, which not only evaluates organizational performance, but also relates it to the defined strategy, and the mass implementation of this system by renowned companies, a significant part of the scientific community assessed that it is one of the most important managerial techniques, and that the problem of performance measurement, in largely overcomeHowever, subsequent research has questioned the relevance of this system, and it has been shown that its implementation can even cause damage to the company. The paper indicates that judgment and great care is necessary during the design, implementation and development of an integrated system of measures, as well as that it is necessary to ensure a positive attitude of employees, as well as to be aware of the real scope of integrated systems of performance measures.
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